A clear next step when you need one.
Account access, payment recovery and evidence workflows—without sending private business records to the wrong place.
Get your request ready.
Choose a topic for the next step and a short email template.
Before you contact us
Try Forgot password from the sign-in page. Check spam and wait an hour if you have requested several links.
This tool adds no account data or browsing details. Complete the placeholders in your email app and review before sending.
Account access
Check that you are using the email address registered with Covrion. Email addresses are matched without regard to capitalization. If you are still signed in on a trusted device, use Account security to change your password or sign out everywhere. Changing your password requires the current password and signs out every existing session.
Use Forgot password on the sign-in page to receive a single-use reset link at your registered email. Links expire after 15 minutes. Check spam for mail from security@mail.covrion.com; repeated requests are limited, so wait an hour if needed. A reset ends all existing sessions. If you cannot access your registered inbox, contact support; account ownership must be verified before access changes. Never share your password or reset link.
Open account securityPayments, invoices & cancellation
Open Manage billing in workspace Settings to update a payment method, review invoices or cancel renewal. Workspace owners and admins can manage billing.
If a payment fails, paid features pause and Resolve billing opens the existing subscription. Access returns after Stripe confirms payment. Cancellation is scheduled for the end of the current billing period shown in Stripe. Signing out or deleting a document does not cancel billing.
Sign in to manage billingEvidence & exports
Review extracted insurance dates and document fields against the source before relying on a report. Workers’ Comp and General Liability evidence are evaluated separately.
If an upload or deletion fails, refresh the document list and retry. An error is not proof that a file was removed. Use the privacy contact for broader erasure requests. Keep your own source records; Covrion output does not determine insurance coverage or final premium.
Check a file locally before uploadingContact Syndicate Hub LLC
Include the affected page, approximate time and a short description. For billing questions, include an invoice number if available. Do not include card numbers, passwords, tax identifiers or private evidence files.
For refund questions, contact support with your invoice number. A support request does not itself cancel a subscription or guarantee a refund.